Enquiries & customer support
Capture new enquiries, organise customer information and prepare useful replies. Route the conversations that need a person to your team.
From an enquiry to a clear next step.
I’ve always been interested in how things work—and how to make them work better for people.
In 2011, I started Minko’s Macs from my bedroom with £70. I was working in music and media, relying on Apple computers and learning to repair and upgrade them myself. That skill became a service, and that service became a business.
Since then, my work has grown across technology sales and repairs, gaming, music, education and community projects. I hold a first-class honours degree in Computer Science from the University of East London, but I’m still learning every day.
Running businesses means understanding the everyday reality: customers need answers, teams need clear information and there is always another task waiting. That is why I’m focused on practical AI implementation that gives business owners more room to think, grow and live.
My wider ambition is just as important to me: helping people gain skills, build confidence and access opportunities that once felt out of reach.
